{"id":704,"date":"2025-03-05T12:06:43","date_gmt":"2025-03-05T10:06:43","guid":{"rendered":"https:\/\/35x.de\/?page_id=704"},"modified":"2026-03-25T10:11:59","modified_gmt":"2026-03-25T08:11:59","slug":"sla","status":"publish","type":"page","link":"https:\/\/35x.de\/en\/services\/cloud-management\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"704\" class=\"elementor elementor-704\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4818b3c e-flex e-con-boxed e-con e-parent\" data-id=\"4818b3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f74025 elementor-widget elementor-widget-heading\" data-id=\"5f74025\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Verl\u00e4sslicher Cloud-Support mit garantierten Reaktionszeiten<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b002001 e-flex e-con-boxed e-con e-parent\" data-id=\"b002001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b002002 elementor-widget elementor-widget-text-editor\" data-id=\"b002002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" width=\"400\" class=\"alignright\" src=\"\/wp-content\/uploads\/2026\/03\/35x-sla-sre-error-budget-visualization.png\" alt=\"SLA Error Budget Visualisierung\" \/>Verl\u00e4ssliche Cloud-Infrastrukturen entstehen nicht durch reaktiven Support allein, sondern durch sorgf\u00e4ltige Architektur, konsequentes Infrastructure as Code und einen Betrieb, der Probleme fr\u00fchzeitig erkennt, bevor sie zu Vorf\u00e4llen werden. Unsere SLAs sind deshalb kein Ersatz f\u00fcr gute Infrastruktur, sondern das vertragliche Fundament einer Partnerschaft, die auf stabilen Systemen aufbaut.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b001001 e-grid e-con-boxed e-con e-parent\" data-id=\"b001001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-80447d2 e-con-full e-flex e-con e-child\" data-id=\"80447d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8277281 elementor-widget elementor-widget-heading\" data-id=\"8277281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd50 Planbare Reaktionszeiten<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c53dcc elementor-widget elementor-widget-text-editor\" data-id=\"2c53dcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Klar definierte Reaktions- und L\u00f6sungszeiten geben Ihnen Sicherheit, dass kritische St\u00f6rungen priorisiert bearbeitet werden, unabh\u00e4ngig davon, wann sie auftreten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f278453 e-con-full e-flex e-con e-child\" data-id=\"f278453\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a92f15 elementor-widget elementor-widget-heading\" data-id=\"7a92f15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcca Transparenz f\u00fcr Ihr Management<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a72082 elementor-widget elementor-widget-text-editor\" data-id=\"7a72082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Regelm\u00e4\u00dfige Reports \u00fcber Verf\u00fcgbarkeit, Vorf\u00e4lle und Reaktionszeiten schaffen Sichtbarkeit und liefern Ihrem Management die Grundlage f\u00fcr fundierte Entscheidungen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a400a7 e-con-full e-flex e-con e-child\" data-id=\"2a400a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4513640 elementor-widget elementor-widget-heading\" data-id=\"4513640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\ud83c\udfaf Ma\u00dfgeschneidert auf Ihre Workloads<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2740c9c elementor-widget elementor-widget-text-editor\" data-id=\"2740c9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nicht jeder Service braucht dieselbe Verf\u00fcgbarkeitsgarantie. Wir entwickeln SLAs, die Ihre kritischen Systeme absichern und gleichzeitig wirtschaftlich sinnvoll sind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b001003 e-flex e-con-boxed e-con e-parent\" data-id=\"b001003\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b001004 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b001004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SLA-Bedarf besprechen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc04c4 e-flex e-con-boxed e-con e-parent\" data-id=\"5bc04c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd681f elementor-widget elementor-widget-heading\" data-id=\"9fd681f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What are SLAs?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f43b5f2 e-grid e-con-boxed e-con e-parent\" data-id=\"f43b5f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-sla_what_text e-con-full e-flex e-con e-child\" data-id=\"sla_what_text\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5791905 elementor-widget elementor-widget-text-editor\" data-id=\"5791905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreements (SLAs) sind vertragliche Vereinbarungen, die die Qualit\u00e4t und Verf\u00fcgbarkeit von IT-Services festlegen. Sie definieren klare Erwartungen bez\u00fcglich der Leistungen, die Sie von uns erhalten, und legen verbindlich fest, welche Reaktionszeiten wir im Falle einer St\u00f6rung oder eines Ausfalls einhalten. Das Ergebnis: Ihre Cloud-Umgebung wird nicht nur optimal betreut, sondern Sie erhalten im Ernstfall schnell und effizient Unterst\u00fctzung, um Betriebsunterbrechungen zu minimieren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-sla_what_img e-con-full e-flex e-con e-child\" data-id=\"sla_what_img\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-sla_what_imgtxt elementor-widget elementor-widget-text-editor\" data-id=\"sla_what_imgtxt\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center;\"><img decoding=\"async\" src=\"https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004.jpg\" alt=\"SLAs\" style=\"max-width:100%; height:auto; border-radius:8px;\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74cdf9c e-flex e-con-boxed e-con e-parent\" data-id=\"74cdf9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14be602 elementor-widget elementor-widget-heading\" data-id=\"14be602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our SLA services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01f7cec e-flex e-con-boxed e-con e-parent\" data-id=\"01f7cec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f563ed elementor-widget elementor-widget-text-editor\" data-id=\"7f563ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>Time to First Response:<\/strong> Wir garantieren eine schnelle erste R\u00fcckmeldung auf Ihre Support-Anfragen. Das bedeutet: Sie erhalten zeitnah eine qualifizierte Einsch\u00e4tzung des Problems und eine klare Aussage zur weiteren Vorgehensweise, keine leere Eingangsbest\u00e4tigung, sondern eine echte Reaktion.<\/p><\/li><li><p><strong>Recovery Objectives:<\/strong> Gemeinsam mit Ihnen definieren wir Recovery Time Objectives (RTO) und Recovery Point Objectives (RPO), die festlegen, wie schnell Ihre Systeme nach einem Ausfall wiederhergestellt werden m\u00fcssen und wie viel Datenverlust tolerierbar ist. Diese Ziele flie\u00dfen direkt in die Architektur Ihrer Cloud-Umgebung ein.<\/p><\/li><li><p><strong>Service Availability Targets:<\/strong> Wir legen gemeinsam fest, welche Verf\u00fcgbarkeitsziele f\u00fcr Ihre einzelnen Workloads gelten. Dabei ber\u00fccksichtigen wir, welche Systeme gesch\u00e4ftskritisch sind und welche Ausfallzeiten f\u00fcr Ihr Unternehmen konkrete finanzielle oder operative Konsequenzen h\u00e4tten.<\/p><\/li><li><p><strong>Incident Management:<\/strong> Im St\u00f6rungsfall greifen klar definierte Prozesse: schnelle Reaktion, strukturierte Problemanalyse und transparente Kommunikation w\u00e4hrend des gesamten Vorfalls. Sie behalten jederzeit den \u00dcberblick, ohne selbst in die Fehlersuche eingebunden werden zu m\u00fcssen.<\/p><\/li><li><p><strong>Standard Service Requests:<\/strong> Auch f\u00fcr Routineaufgaben wie Benutzerverwaltung oder Konfigurations\u00e4nderungen gelten festgeschriebene Bearbeitungszeiten, damit planbare Aufgaben nicht im Tagesgesch\u00e4ft untergehen.<\/p><\/li><li><p><strong>Technical Response Objectives (TRO):<\/strong> F\u00fcr kritische Vorf\u00e4lle definieren wir Technical Response Objectives, die sicherstellen, dass unsere Experten innerhalb k\u00fcrzester Zeit mit der Ursachenanalyse beginnen. Je schneller die richtige Diagnose, desto k\u00fcrzer die Ausfallzeit.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce34dd5 e-flex e-con-boxed e-con e-parent\" data-id=\"ce34dd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6443ca3 elementor-widget elementor-widget-spacer\" data-id=\"6443ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f312e02 e-grid e-con-boxed e-con e-parent\" data-id=\"f312e02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-sla_cnt_1 e-con-full e-flex e-con e-child\" data-id=\"sla_cnt_1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cadf9 elementor-widget elementor-widget-counter\" data-id=\"f5cadf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Time to First Response<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"0.5\" data-from-value=\"10\" data-delimiter=\",\">10<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-sla_cnt_2 e-con-full e-flex e-con e-child\" data-id=\"sla_cnt_2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d8b331 elementor-widget elementor-widget-counter\" data-id=\"8d8b331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Service Availability<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"99.9\" data-from-value=\"50\" data-delimiter=\",\">50<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d748fa0 e-flex e-con-boxed e-con e-parent\" data-id=\"d748fa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7727ca5 elementor-widget elementor-widget-heading\" data-id=\"7727ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your advantages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-150b7d6 e-grid e-con-boxed e-con e-parent\" data-id=\"150b7d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec3f1c9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ec3f1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-black-tie\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 32v448h448V32H0zm316.5 325.2L224 445.9l-92.5-88.7 64.5-184-64.5-86.6h184.9L252 173.2l64.5 184z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCloud visibility for your management\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUnsere SLAs beinhalten regelm\u00e4\u00dfiges Reporting \u00fcber die Performance und Verf\u00fcgbarkeit Ihrer Cloud-Services. Ihr Management erh\u00e4lt damit eine belastbare Datenbasis, ohne selbst in technische Details einsteigen zu m\u00fcssen.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4907ae0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4907ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMa\u00dfgeschneiderte SLAs statt Standardpakete\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWelche SLA-Leistungen f\u00fcr Sie sinnvoll sind, h\u00e4ngt von der Kritikalit\u00e4t Ihrer Workloads, Ihren internen Prozessen und Ihrer Risikobereitschaft ab. In einem gemeinsamen Workshop analysieren wir Ihren Bedarf und entwickeln ein SLA, das genau zu Ihnen passt, ohne unn\u00f6tige Absicherungen, die Kosten verursachen, aber keinen Mehrwert bringen.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bd0e94 e-flex e-con-boxed e-con e-parent\" data-id=\"3bd0e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d3e24 elementor-widget elementor-widget-spacer\" data-id=\"e5d3e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b74584b e-flex e-con-boxed e-con e-parent\" data-id=\"b74584b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a24790 elementor-widget elementor-widget-heading\" data-id=\"1a24790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Unser Ansatz: Stabiler Betrieb durch Qualit\u00e4t<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-017edde e-flex e-con-boxed e-con e-parent\" data-id=\"017edde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cef9b4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8cef9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule an Appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cm704_divider e-con-full e-flex e-con e-parent\" data-id=\"cm704_divider\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cm704_divider_w elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cm704_divider_w\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cm704_vl_sec e-con-full e-flex e-con e-parent\" data-id=\"cm704_vl_sec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cm704_vl_h elementor-widget elementor-widget-heading\" data-id=\"cm704_vl_h\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Verwandte Leistungen<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cm704_vl_grid e-grid e-con-full e-con e-parent\" data-id=\"cm704_vl_grid\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cm704_bt1 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"cm704_bt1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/services\/cloud-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cloud Management \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cm704_bt2 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"cm704_bt2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/services\/cloud-management\/cloud-monitoring\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cloud-Monitoring \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cm704_bt3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"cm704_bt3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/services\/cloud-management\/cloud-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cloud-Support \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Verl\u00e4sslicher Cloud-Support mit garantierten Reaktionszeiten \ud83d\udd50 Planbare Reaktionszeiten Klar definierte Reaktions- und L\u00f6sungszeiten geben Ihnen Sicherheit, dass kritische St\u00f6rungen priorisiert bearbeitet werden, unabh\u00e4ngig davon, wann sie auftreten. \ud83d\udcca Transparenz f\u00fcr Ihr Management Regelm\u00e4\u00dfige Reports \u00fcber Verf\u00fcgbarkeit, Vorf\u00e4lle und Reaktionszeiten schaffen Sichtbarkeit und liefern Ihrem Management die Grundlage f\u00fcr fundierte Entscheidungen. \ud83c\udfaf Ma\u00dfgeschneidert auf Ihre Workloads [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":709,"parent":18,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-704","page","type-page","status-publish","has-post-thumbnail","hentry"],"uagb_featured_image_src":{"full":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001.jpeg",2048,2048,false],"thumbnail":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-150x150.jpeg",150,150,true],"medium":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-300x300.jpeg",300,300,true],"medium_large":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-768x768.jpeg",768,768,true],"large":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-1024x1024.jpeg",1024,1024,true],"1536x1536":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-1536x1536.jpeg",1536,1536,true],"2048x2048":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001.jpeg",2048,2048,false],"trp-custom-language-flag":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-12x12.jpeg",12,12,true]},"uagb_author_info":{"display_name":"Susanne Lau","author_link":"https:\/\/35x.de\/en\/author\/sl\/"},"uagb_comment_info":0,"uagb_excerpt":"Verl\u00e4sslicher Cloud-Support mit garantierten Reaktionszeiten \ud83d\udd50 Planbare Reaktionszeiten Klar definierte Reaktions- und L\u00f6sungszeiten geben Ihnen Sicherheit, dass kritische St\u00f6rungen priorisiert bearbeitet werden, unabh\u00e4ngig davon, wann sie auftreten. \ud83d\udcca Transparenz f\u00fcr Ihr Management Regelm\u00e4\u00dfige Reports \u00fcber Verf\u00fcgbarkeit, Vorf\u00e4lle und Reaktionszeiten schaffen Sichtbarkeit und liefern Ihrem Management die Grundlage f\u00fcr fundierte Entscheidungen. \ud83c\udfaf Ma\u00dfgeschneidert auf Ihre Workloads&hellip;","_links":{"self":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/comments?post=704"}],"version-history":[{"count":75,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704\/revisions"}],"predecessor-version":[{"id":3457,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704\/revisions\/3457"}],"up":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/18"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/media\/709"}],"wp:attachment":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/media?parent=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}