{"id":704,"date":"2025-03-05T12:06:43","date_gmt":"2025-03-05T10:06:43","guid":{"rendered":"https:\/\/35x.de\/?page_id=704"},"modified":"2025-03-28T14:23:34","modified_gmt":"2025-03-28T12:23:34","slug":"sla","status":"publish","type":"page","link":"https:\/\/35x.de\/en\/services\/cloud-management\/sla\/","title":{"rendered":"SLA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"704\" class=\"elementor elementor-704\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4818b3c e-flex e-con-boxed e-con e-parent\" data-id=\"4818b3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f74025 elementor-widget elementor-widget-heading\" data-id=\"5f74025\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reliable cloud support with guaranteed response times: SLAs of 35x<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7152439 e-flex e-con-boxed e-con e-parent\" data-id=\"7152439\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41446f3 e-con-full e-flex e-con e-child\" data-id=\"41446f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aff2c17 elementor-widget elementor-widget-image\" data-id=\"aff2c17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-1024x1024.jpg\" class=\"attachment-large size-large wp-image-1430\" alt=\"SLAs\" srcset=\"https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-1024x1024.jpg 1024w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-300x300.jpg 300w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-150x150.jpg 150w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-768x768.jpg 768w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-1536x1536.jpg 1536w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004-12x12.jpg 12w, https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-004.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd574f9 e-con-full e-flex e-con e-child\" data-id=\"fd574f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-49ad51d e-con-full e-flex e-con e-child\" data-id=\"49ad51d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb70c8 elementor-widget elementor-widget-text-editor\" data-id=\"3fb70c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the dynamic environment of the cloud, it is important to have a reliable partner at your side who can support you quickly and competently in the event of a fault. With our Service Level Agreements (SLAs), we guarantee you fixed response times and high availability of your cloud environment. Our SLAs offer you the security of knowing that your systems will be optimally supported even at critical moments and that your business processes can continue to run uninterrupted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc04c4 e-flex e-con-boxed e-con e-parent\" data-id=\"5bc04c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd681f elementor-widget elementor-widget-heading\" data-id=\"9fd681f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What are SLAs?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f43b5f2 e-flex e-con-boxed e-con e-parent\" data-id=\"f43b5f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5791905 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5791905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">SLAs (Service Level Agreements) are contractual agreements that define the quality and availability of IT services. They define clear expectations regarding the services you receive from us and specify, for example, the response times we must adhere to in the event of a malfunction or failure. This ensures that your cloud environment is not only optimally supported, but also that you receive fast and efficient support in an emergency to minimize business interruptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74cdf9c e-flex e-con-boxed e-con e-parent\" data-id=\"74cdf9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14be602 elementor-widget elementor-widget-heading\" data-id=\"14be602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our SLA services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01f7cec e-flex e-con-boxed e-con e-parent\" data-id=\"01f7cec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f563ed elementor-widget elementor-widget-text-editor\" data-id=\"7f563ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"1182\" data-end=\"1472\"><p class=\"\" data-start=\"1184\" data-end=\"1472\"><strong data-start=\"1184\" data-end=\"1211\">Time to First Response:<\/strong> We guarantee you a fast time to first response so that your problems are dealt with as quickly as possible. This means that you will receive feedback from our support team within the shortest possible time to discuss the next steps.<\/p><\/li><li class=\"\" data-start=\"1476\" data-end=\"1800\"><p class=\"\" data-start=\"1478\" data-end=\"1800\"><strong data-start=\"1478\" data-end=\"1502\">Recovery Objectives:<\/strong> Together with you, we define recovery objectives that specify the maximum time for the recovery of your systems in the event of a failure. This ensures that your IT infrastructure is up and running again as quickly as possible in the event of an emergency and that there are no long downtimes.<\/p><\/li><li class=\"\" data-start=\"1802\" data-end=\"2103\"><p class=\"\" data-start=\"1804\" data-end=\"2103\"><strong data-start=\"1804\" data-end=\"1837\">Service Availability Targets:<\/strong> We work with you to define the desired service availability targets for your workloads. These targets ensure that your applications and services run with the desired availability at all times to guarantee a high level of operational continuity.<\/p><\/li><li class=\"\" data-start=\"2105\" data-end=\"2408\"><p class=\"\" data-start=\"2107\" data-end=\"2408\"><strong data-start=\"2107\" data-end=\"2146\">Incident Management Service Levels:<\/strong> In the event of a malfunction, we guarantee you clearly defined incident management service levels. This means: fast response, efficient problem solving and transparent communication so that you always have an overview and no unnecessary time is lost.<\/p><\/li><li class=\"\" data-start=\"2410\" data-end=\"2671\"><p class=\"\" data-start=\"2412\" data-end=\"2671\"><strong data-start=\"2412\" data-end=\"2442\">Standard Service Requests:<\/strong> We also offer fixed processing times for standard service requests, such as user administration or configuration changes, so that you can always count on rapid support even for routine tasks.<\/p><\/li><li class=\"\" data-start=\"2673\" data-end=\"3004\"><p class=\"\" data-start=\"2675\" data-end=\"3004\"><strong data-start=\"2675\" data-end=\"2715\">Technical Response Objectives (TRO):<\/strong> For critical incidents, we define technical response objectives that ensure that our experts start analyzing the problem and find the right solution for you within the shortest possible time. This enables complex problems to be identified and resolved more quickly.<span style=\"font-style: inherit; font-weight: inherit; text-align: var(--text-align); background-color: var(--ast-global-color-4);\">\u00a0<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce34dd5 e-flex e-con-boxed e-con e-parent\" data-id=\"ce34dd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6443ca3 elementor-widget elementor-widget-spacer\" data-id=\"6443ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f312e02 e-grid e-con-boxed e-con e-parent\" data-id=\"f312e02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cadf9 elementor-widget elementor-widget-counter\" data-id=\"f5cadf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Time to First Response<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"0.5\" data-from-value=\"10\" data-delimiter=\",\">10<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d8b331 elementor-widget elementor-widget-counter\" data-id=\"8d8b331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Service Availability<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"99.9\" data-from-value=\"50\" data-delimiter=\",\">50<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c13dbb e-flex e-con-boxed e-con e-parent\" data-id=\"7c13dbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aca06a elementor-widget elementor-widget-text-editor\" data-id=\"9aca06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our service level agreements therefore not only offer you security, but also a high degree of transparency and reliability. With clearly defined response times and service targets, we ensure that your cloud infrastructure remains stable and reliable even under demanding conditions. Rely on 35x as your strong partner for cloud support - fast, competent and solution-oriented at all times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1a7714 e-flex e-con-boxed e-con e-parent\" data-id=\"d1a7714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b53b6c5 elementor-widget elementor-widget-spacer\" data-id=\"b53b6c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d748fa0 e-flex e-con-boxed e-con e-parent\" data-id=\"d748fa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7727ca5 elementor-widget elementor-widget-heading\" data-id=\"7727ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your advantages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-150b7d6 e-grid e-con-boxed e-con e-parent\" data-id=\"150b7d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec3f1c9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ec3f1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-black-tie\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 32v448h448V32H0zm316.5 325.2L224 445.9l-92.5-88.7 64.5-184-64.5-86.6h184.9L252 173.2l64.5 184z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCloud visibility for your management\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOur SLAs not only give you the assurance that your cloud environment is being optimally supported, but also offer your management greater cloud visibility. Regular reporting and transparent communication give you an overview of the performance and availability of your cloud services at all times.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4907ae0 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4907ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCustomized SLAs\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWhich SLA services are right for you depends on your individual requirements and the criticality of your workloads. Factors such as the type of application, the required availability and the number of users play a role here. Your internal processes and escalation paths must also be taken into account when defining the SLAs.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bd0e94 e-flex e-con-boxed e-con e-parent\" data-id=\"3bd0e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d3e24 elementor-widget elementor-widget-spacer\" data-id=\"e5d3e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-612f315 e-flex e-con-boxed e-con e-parent\" data-id=\"612f315\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f49e195 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f49e195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-454e2ba e-flex e-con-boxed e-con e-parent\" data-id=\"454e2ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01507f3 elementor-widget elementor-widget-text-editor\" data-id=\"01507f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">We work with you to analyze your needs and develop an SLA that suits you perfectly. In a workshop, we work out the optimal combination of the above-mentioned services and define the relevant metrics and target values. In this way, we ensure that you receive exactly the support you need!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76452e2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"76452e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-074a9be e-flex e-con-boxed e-con e-parent\" data-id=\"074a9be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-490ec70 elementor-widget elementor-widget-spacer\" data-id=\"490ec70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b74584b e-flex e-con-boxed e-con e-parent\" data-id=\"b74584b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a24790 elementor-widget elementor-widget-heading\" data-id=\"1a24790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">35x - Your partner for cloud support with guaranteed response times<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-038b1d1 e-flex e-con-boxed e-con e-parent\" data-id=\"038b1d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a6a80 elementor-widget elementor-widget-text-editor\" data-id=\"a8a6a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you like to learn more about our services? Here you can find more information about our offerings in the areas of <a href=\"https:\/\/35x.de\/en\/services\/cloud-migration\/\">Cloud Migration\u00a0<\/a>and an overview of our services in the area of<a href=\"https:\/\/35x.de\/en\/services\/digital-transformation\/\"> Digital Transformation<\/a>.<\/p><p>We offer customized solutions that are tailored to your individual needs. Contact us today to find out more about our services in the field of <a href=\"https:\/\/35x.de\/en\/services\/cloud-management\/\">Cloud Managements<\/a> !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-017edde e-flex e-con-boxed e-con e-parent\" data-id=\"017edde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cef9b4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8cef9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/35x.de\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule an Appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Verl\u00e4sslicher Cloud-Support mit garantierten Reaktionszeiten: SLAs von 35x Im dynamischen Umfeld der Cloud ist es wichtig, einen zuverl\u00e4ssigen Partner an Ihrer Seite zu haben, der Ihnen im St\u00f6rungsfall schnell und kompetent zur Seite steht. Mit unseren Service Level Agreements (SLAs) garantieren wir Ihnen festgeschriebene Reaktionszeiten und eine hohe Verf\u00fcgbarkeit Ihrer Cloud-Umgebung. Unsere SLAs bieten Ihnen [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":709,"parent":18,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-704","page","type-page","status-publish","has-post-thumbnail","hentry"],"uagb_featured_image_src":{"full":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001.jpeg",2048,2048,false],"thumbnail":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-150x150.jpeg",150,150,true],"medium":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-300x300.jpeg",300,300,true],"medium_large":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-768x768.jpeg",768,768,true],"large":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-1024x1024.jpeg",1024,1024,true],"1536x1536":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-1536x1536.jpeg",1536,1536,true],"2048x2048":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001.jpeg",2048,2048,false],"trp-custom-language-flag":["https:\/\/35x.de\/wp-content\/uploads\/2025\/03\/05-SLA-001-12x12.jpeg",12,12,true]},"uagb_author_info":{"display_name":"Susanne Lau","author_link":"https:\/\/35x.de\/en\/author\/sl\/"},"uagb_comment_info":0,"uagb_excerpt":"Verl\u00e4sslicher Cloud-Support mit garantierten Reaktionszeiten: SLAs von 35x Im dynamischen Umfeld der Cloud ist es wichtig, einen zuverl\u00e4ssigen Partner an Ihrer Seite zu haben, der Ihnen im St\u00f6rungsfall schnell und kompetent zur Seite steht. Mit unseren Service Level Agreements (SLAs) garantieren wir Ihnen festgeschriebene Reaktionszeiten und eine hohe Verf\u00fcgbarkeit Ihrer Cloud-Umgebung. Unsere SLAs bieten Ihnen&hellip;","_links":{"self":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/comments?post=704"}],"version-history":[{"count":72,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704\/revisions"}],"predecessor-version":[{"id":2280,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/704\/revisions\/2280"}],"up":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/pages\/18"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/media\/709"}],"wp:attachment":[{"href":"https:\/\/35x.de\/en\/wp-json\/wp\/v2\/media?parent=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}