Relax - we'll take care of your cloud support

The cloud offers you enormous flexibility and scalability, makes it possible to adapt resources as required and ensures faster implementation of business processes. At the same time, however, it brings with it new challenges for the operation and maintenance of your IT infrastructure. Constant monitoring, regular updates, security management and troubleshooting are essential to keep your cloud environment stable, secure and efficient. These tasks not only require technical expertise, but also time and resources that you should actually be investing in your core business. This is exactly where we come in: With our cloud support, we take on these critical tasks for you so that you can focus on the growth and success of your business.

35x offers you customized cloud support:

Our cloud support ensures that your IT infrastructure always runs smoothly - regardless of whether you are new to the cloud or already operate an existing environment. With our individual support concept, we take the pressure off your team, optimize your workloads and ensure that your cloud remains secure, stable and efficient at all times. Here are our support models in detail:

Cloud Lift Support

For customers who have migrated their workloads to the cloud with our help, we offer comprehensive support for the new infrastructure. We know your systems and applications inside out and can respond to problems quickly and efficiently.

Workload support

We are also happy to take over the support and maintenance of your workloads for customers with existing cloud environments. This allows you to concentrate on your core competencies while we take care of the smooth operation of your cloud.

Our cloud support services are based on:

Comprehensive monitoring

We monitor your cloud infrastructure and applications around the clock and identify potential problems before they lead to outages.

Detailed runbooks

We have created detailed runbooks for all common scenarios, which enable us to respond quickly and effectively to faults and queries.

Deep understanding of your workloads

We take the time to understand your workloads and your business processes in order to provide you with the best possible support.

Our support approach

AnalysisBefore we take over cloud support, we carry out a comprehensive analysis of your infrastructure and workloads. This enables us to ensure that we have all the necessary information and tools to provide you with the best possible service.
Monitoring: We set up a comprehensive monitoring system that records all relevant metrics for your cloud infrastructure and applications. This allows us to identify potential problems at an early stage and respond proactively.
Runbooks: We create detailed runbooks for all common support scenarios. This enables us to respond quickly and efficiently to faults and queries.
Escalation management: In the event of serious problems, we have a clear escalation management system that ensures that the right experts are called in as quickly as possible.
Reporting: We provide you with regular reports on the status of your cloud environment and all relevant events. This means you always have an overview and can make informed decisions.

Your benefits from our cloud support at a glance:

Improved security

We ensure that your cloud environment is secure and compliant.

Reduced costs

Outsourcing support can help you to reduce your IT costs.

Increased efficiency

Benefit from our expertise and our efficient processes.

Focus on your core business

Leave the operation and maintenance of your cloud environment to us and concentrate on your core competencies.

Higher availability

Our proactive monitoring and detailed runbooks help to minimize downtimes.

35x - Your partner for cloud support

Would you like to learn more about our services? Here you can find more information about our offerings in the areas of Cloud Migration and an overview of our services in the area of Digital Transformation.

We offer customized solutions that are tailored to your individual needs. Contact us today to find out more about our services in the field of Cloud Managements !