Reliable cloud support with guaranteed response times: SLAs of 35x
In the dynamic environment of the cloud, it is important to have a reliable partner at your side who can support you quickly and competently in the event of a fault. With our Service Level Agreements (SLAs), we guarantee you fixed response times and high availability of your cloud environment. Our SLAs offer you the security of knowing that your systems will be optimally supported even at critical moments and that your business processes can continue to run uninterrupted.
What are SLAs?
SLAs (Service Level Agreements) are contractual agreements that define the quality and availability of IT services. They define clear expectations regarding the services you receive from us and specify, for example, the response times we must adhere to in the event of a malfunction or failure. This ensures that your cloud environment is not only optimally supported, but also that you receive fast and efficient support in an emergency to minimize business interruptions.
Our SLA services
Time to First Response: We guarantee you a fast time to first response so that your problems are dealt with as quickly as possible. This means that you will receive feedback from our support team within the shortest possible time to discuss the next steps.
Recovery Objectives: Together with you, we define recovery objectives that specify the maximum time for the recovery of your systems in the event of a failure. This ensures that your IT infrastructure is up and running again as quickly as possible in the event of an emergency and that there are no long downtimes.
Service Availability Targets: We work with you to define the desired service availability targets for your workloads. These targets ensure that your applications and services run with the desired availability at all times to guarantee a high level of operational continuity.
Incident Management Service Levels: In the event of a malfunction, we guarantee you clearly defined incident management service levels. This means: fast response, efficient problem solving and transparent communication so that you always have an overview and no unnecessary time is lost.
Standard Service Requests: We also offer fixed processing times for standard service requests, such as user administration or configuration changes, so that you can always count on rapid support even for routine tasks.
Technical Response Objectives (TRO): For critical incidents, we define technical response objectives that ensure that our experts start analyzing the problem and find the right solution for you within the shortest possible time. This enables complex problems to be identified and resolved more quickly.
Our service level agreements therefore not only offer you security, but also a high degree of transparency and reliability. With clearly defined response times and service targets, we ensure that your cloud infrastructure remains stable and reliable even under demanding conditions. Rely on 35x as your strong partner for cloud support - fast, competent and solution-oriented at all times.
Your advantages
Cloud visibility for your management
Our SLAs not only give you the assurance that your cloud environment is being optimally supported, but also offer your management greater cloud visibility. Regular reporting and transparent communication give you an overview of the performance and availability of your cloud services at all times.
Customized SLAs
Which SLA services are right for you depends on your individual requirements and the criticality of your workloads. Factors such as the type of application, the required availability and the number of users play a role here. Your internal processes and escalation paths must also be taken into account when defining the SLAs.
We work with you to analyze your needs and develop an SLA that suits you perfectly. In a workshop, we work out the optimal combination of the above-mentioned services and define the relevant metrics and target values. In this way, we ensure that you receive exactly the support you need!
35x - Your partner for cloud support with guaranteed response times
Would you like to learn more about our services? Here you can find more information about our offerings in the areas of Cloud Migration and an overview of our services in the area of Digital Transformation.
We offer customized solutions that are tailored to your individual needs. Contact us today to find out more about our services in the field of Cloud Managements !
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